Casino Mate: the most popular questions
The FAQ section is designed and exists to help users at Casino Mate. Answers to the most popular questions can be found here. This will minimize the number of support calls and waiting times for an answer. Go to the right section for you and study all the data carefully!
The most popular questions
It is quite easy to do. You will need to click on the “Sign up” button at the top of the screen. Then enter the requested information and wait.
First of all, don’t panic. The first way to solve the problem is to click on the “Forgot password” button. An e-mail will be sent to you and you will be able to change it. If the problem persists, however, contact the support team.
It all depends on the method you choose and the country you are in. It usually does not take long. For more details, please refer to the section “Banking”.
All you have to do is log in. The free spins will be awarded automatically as a gift and you will be notified.
First, remember which category of casino games it belongs to. Open the desired one. Then use the “Search” button at the top of the screen.
The main currencies available to players include NZD, AUD, EUR, CAD.
In this case, you have only one option – to contact the support team and resolve the issue with them. For the fastest way to get information, use the LIVE chat.
In this case, go to your profile, in particular to your settings. There you can find the “Change email” button. Click on it and follow the instructions.
Unfortunately, no. The rules of the platform do not allow such procedures.
Yes, it is not forbidden. However, it is not an easy process. First of all, contact the support team to deactivate your existing profile.
Deposits and withdrawals
The most modern and convenient options are included. This includes almost all options available in your country.
No, you can’t. For the sake of transparency of all procedures, these payment transactions are prohibited.
No, we will not. Casino-mate will not take any money from you. You should check with the method you are using, however.
In this case, it all depends on your location. There may be any number for different countries. Explore this question in more detail in the section “Banking”.
Promotional and bonus programme
This is because these funds can be used as a bonus without the right to withdraw them. You will see them in your account when you take part in the next game.
Go to your account and open the “Bonuses” section. This will tell you which ones you have left and in what amount.
It could be a technical error. It can happen. Try reloading the page and checking if everything is alright.
Yes, of course. This feature is particularly attractive to newcomers. The important thing is that it’s not just any individual game, but every game in general. Each of them can be used without money.
The first rule is not to panic. Remember, in this case, you will pick up where you left off. Reload the page and continue the process.
There are virtually none. Of course, anything can happen. In this case, try to report it to support right away. After all, every connection you make will help identify the problem and solve it so that it doesn’t happen again.
Privacy and security
Try to make changes as soon as possible. If you don’t know how to do this correctly, contact the helpdesk.
Yes, preferably. Otherwise, a number of platform features may not work.
In this case, in the personal page section, find the icon with the Verification function. You will be required to provide a copy of your identity document, proof of your address, and copies of the credit cards to be used.
Yes, of course. If you have any further questions, you will receive an email from the company.
As a rule, immediately. The deadline may only be extended if there are any further questions and clarifications.
Completely safe. Privacy and personal data protection policy ensures that no information is leaked.
Of course, it will! You don’t have to worry about losing it. A special anti-fraud program has been developed to prevent such actions from taking place.
Yes, it is. Your data is fully protected against encroachment by third parties, against leakage.
Yes, of course. To do so, you will need to contact customer service and explain why you need this.
Yes, you have the right to do so. If you feel this is necessary, please contact the support team to resolve the issue.
Yes, you can do so. If you have decided to stop gambling, please contact the support team as well.